Aurora Charter School

Complaint Procedure » Complaint Procedure Process

Complaint Procedure Process

In case that there are any concerns or complaints, Aurora Charter School encourages that parents and students first discuss them with the appropriate teacher or staff member involved.

Often discussing the concern or problem with the appropriate person can usually resolve most conflicts.

If an informal conference fails to resolve the issue, the student may initiate the formal process by filling a written complaint form(you may click on the link for this form or request one at the school office).

Formal Compliant Procedure

1.Request a meeting with a teacher or staff member involved. Have a complaint form already completed before this meeting.
*Even after initiating the Formal Complaint Process, administration will work with parent or student to make every attempt to resolve complaint informally.

2.If after this initial meeting, you are still unable to reach a satisfactory resolution. You have must turn in the completed complaint form to Ana, within two weeks' time of the date on the form.
*In the instance that the complaint is resolved, the parent or student may withdraw the complaint at any moment.

3.Once administration has received the complaint form, administrators will speak with those involved and respond accordingly withing 72hrs.